Frequently Asked Questions
Everything you need to know about shopping our exclusive designer sales.
Are all sales final?
Yes, due to the nature of sample sales and the deep discounts provided, all items are final sale. We do not accept returns, exchanges, or price adjustments.
How long does shipping typically take?
Orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email. Delivery times vary based on your location and the shipping method selected at checkout.
Are the products authentic and new?
Absolutely. We partner directly with brands to ensure all inventory is 100% authentic. Items may include overstock, showroom samples, or past-season collections.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it cannot be modified or canceled. Please double-check your sizing and shipping address before completing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Why is my item slightly different from the photo?
Since we sell brand samples, there may be minor variations in stitching or hardware compared to mass-market production pieces. Any significant defects will be noted in the product description.